Page Comparison

Module Purpose

The purpose of this module is to help your understanding of the QA process on Trello.

Module Guide

This module is part self-guided, part Trainer-assisted. You will review the following information and attend trainings to learn how to perform corrections based on the feedback given by the QA team.

After you complete on-site optimization for a customer’s website in a month, a QA Specialist will evaluate the work you completed. Based on the quality and value of your work, the QA Specialist will provide feedback for you to review.

The Value of QA

QA is a valuable part of the fulfillment process of monthly customer website optimization. By performing QA, we can ensure our work is accurate, organized, and adheres to best SEO practices. When we provide quality work to a website, we can enhance the user experience and help improve rankings.

However, how do we track these corrections?

QA Process

A column on the QA Trello board will be created for you that will house each one of your customer cards. These cards will allow the QA team to apply labels and provide feedback for you to review.

Once their evaluation is finished, they will apply a “QA Complete” label and attach a deadline to the customer card. If there are any errors in the work you performed, the QA Specialist will comment their feedback on the card for you to review, as well as complete before the deadline. Any corrections the QA Specialist leaves on the customer card are your responsibility to make.

• Errors can include, but are not limited to:

  • Grammatical mistakes.

  • Missing manufacturer trademarks.

  • Broken hyperlinks.

  • Formatting issues.

  • Incorrect keyword-to-page subject matter usage.

Routinely check your column on the QA Trello board to make corrections by their deadlines.

QA Trello Board

Access the QA Trello board to find feedback and perform any corrections to your work:

• ARI: SEO Work and QA

• Dealer Spike: SEO Work and QA

Demonstrate your understanding of the QA process by completing the knowledge check below.

• Knowledge Check: QA Corrections Practice

  • Perform corrections based on QA feedback for a customer while the Trainer observes.

Module Purpose

The purpose of this module is to aid your understanding of how to propose YouTube video focuses for relevant SEO packages.

Module Guide

This module is self-guided. Review the process for requesting YouTube video focuses for our Juniper team to create and post. Reach out the to the Trainer with any questions or clarification.

YouTube Videos

As a part of our old SEO Platinum packages (occasionally other old package customers will buy YouTube optimization services at an a la carte price), you must request YouTube topics to be created and posted to their YouTube channel by our Juniper team.

The Value of YouTube

• Learn how YouTube videos and YouTube channel optimization can help improve a website’s search presence:

  • Read: Hurradat Marketing: How YouTube Videos Help SEO

Determining a Keyword Focus

When you request a YouTube video, be sure that it reflects that month’s focus (i.e., if the month’s focus is touring motorcycles, be sure to request a YouTube video that focuses on one of the touring motorcycles that is in the dealership’s inventory).

As long as our Juniper team can find a resource to pull information from (images and inventory details directly from the dealership website), a video can be compiled to post on the customer’s YouTube channel.

Requesting YouTube Content in the WDI Tab

Make your request in this column of the client sheet. You must be sure it coincides with the month of focus row as well.

Your request should include the specific unit name, which you can copy from the website.

Demonstrate your understanding of how to request YouTube videos by completing the knowledge check below.

• Knowledge Check: Request YouTube Content

  • Request a YouTube video topic in the customer’s WDI tab of the client sheet while the Trainer observes.

Module Purpose

The purpose of this module is to provide the initial setup procedure for a customer in the first month of their SEO campaign.

Module Guide

This module is part self-guided, part Trainer-assisted. You will review the process for platform-specific setup instructions and what first-month optimization looks like for customers.

The following Standard Operating Procedures (SOPs) and meetings help aid your understanding of keyword research from internal documentation and virtual trainings.

First Month Process

Follow the First Month Process module to learn about how to perform SEO for a client in the first month of their campaign:

• Module: First Month Process/wiki/spaces/DMSRV/pages/4389208142

Demonstrate your understanding of providing maintenance for an SEO campaign by completing the knowledge checks below.

• Knowledge Check: First-Month Optimization Practice

  • Complete all SEO tasks for a first-month client while the Trainer observes.

• Read: BrightLocal: What Should I Do in My First 6 Months with a Local SEO Client?

Module Purpose

The purpose of this module is to introduce you to tools that allow SEO Specialists to study user interaction with customer websites to make informed decisions on their SEO campaigns. These tools are Google Search Console, Google Analytics, and Google Tag Manager.

Module Guide

This module is part self-guided, part Trainer-assisted. Review the information to successfully be able to navigate Google Search Console and Google Analytics to make data-driven decisions, as well as gain an understanding of Google Tag Manager and how it functions alongside these tools. Complete the Knowledge Check at the end of this module before the Trainer assigns you the next assignment.

The following readings are from external sources to aid in your understanding of holistic SEO; not just platform-specific.

Google Applications

Google Search Console

• Learn what Google Search Console (GSC) is and the metrics it provides to help us understand the effects of our optimizations on website performance:

  • Read: Search Engine Journal: A Complete Google Search Console Guide for SEO Pros

    • Learning important terminology in this reading:

      • Clicks and Impressions

      • Average CTR

      • Sitemaps

• Learn how to submit a webpage to Google for indexing:

  • Read: Google Search Central: Ask Google to Recrawl Your Website

    • Understanding this function will help put any web pages you create on Google’s radar for indexing.

Google Analytics 4

Learn what Google Analytics 4 (GA4) is and how the metrics it tracks provide us insight into customer website performance. Please use this link to find the GA4 Skillshop courses.

SEO Reps and Senior Reps

Take the following Beginner courses and complete the Post-Self-Assessment at the end of each course:

• Course 1: Get Started using Google Analytics

• Course 2: Use Google Analytics for Your Business

• Course 3: Measure Your Marketing with Google Analytics

Senior Reps ONLY

Take the following Intermediate courses and complete the GA4 certification exam:

• Course 4: Go Further with Your Google Analytics Data

• Course 5: Google Analytics Certification

Google Tag Manager

• Learn what Google Tag Manager (GTM) is and how it allows us to track the information that’s gathered from GSC and GA:

  • Read: Semrush: What is Google Tag Manager?

    • Read sections:

      • What is Google Tag Manager?

      • How Does Google Tag Manager Work?

      • Benefits of Google Tag Manager

      • Google Tag Manager vs Google Analytics

The following Standard Operating Procedures (SOPs) and meetings help aid your understanding of keyword research from internal documentation and virtual trainings.

Google Analytics and Google Search Console

• Learn about the level of information you can obtain from both GSC and GA:

  • Read: GSC/GA Walkthrough

Google Tag Manager

• Learn about the basics of GTM and how it factors into the work we provide:

  • Read: Google Tag Manager Guide

Demonstrate your understanding of Google Analytics by completing the knowledge check below.

• Knowledge Check: Google Analytics Course

  • Follow the Google Analytics course and complete each assessment at the end of the units.

  • Once you have completed each assessment, send your Google Analytics certification to the Trainer.

Module Purpose

The purpose of this module is to explain the process of reporting on SEO performance for customer websites.

Module Guide

This module is part self-guided, part Trainer-assisted. You will review the materials to understand how to build a report and what metrics should be included before being tested on the reporting process. Once the resources have been read and you have passed the knowledge check, you will have completed the modules training and have become a self-sufficient SEO Specialist.

The following readings are from external sources to aid in your understanding of holistic SEO; not just platform-specific.

Reporting on SEO Performance

Creating Reports and Establishing Value

• Learn how and why we report on Key Performance Indicators (KPIs) to customers:

  • Read Chapter 1: Moz: Reporting 101

    • Learning to think of SEO reports as “telling a story” about SEO campaign performance.

    • Reporting on SEO data should be S.M.A.R.T.

What are Essential Metrics to Report On?

• Learn how to compile the most useful data to deliver to customers:

  • Read: Search Engine Journal: SEO Reports: Which Metrics Matter and How to Use them Well

    • Review these sections:

      • What is an SEO Report?

      • How to Choose SEO Reporting Metrics and KPIs.

      • Reporting on Keywords and Rankings.

      • Reporting on Content Marketing.

      • Reporting on Local SEO.

NinjaCat

NinjaCat is our data management for compiling SEO performance data into a report to send to clients. It pulls the data from three different areas; the Work Done Import tab, DS Import tab, and the Client Tracker.

• Our reporting tool: NinjaCat

Client Tracker

As previously mentioned above, the Client Tracker is used in reporting. We will occasionally need to access the Tracker in order to update details within it to aid the reporting process. Specifically, we need to ensure that the ID numbers for both the client sheet and SEOmonitor account for each client are there and accurate.

• Client Tracker

Having both ID numbers in the Client Tracker allows our tools to pull the correct data into the correct spots.

Where to Add IDs in Client Tracker

SEOmonitor ID Location (Numbers Between the “/ /”)

Client Sheet ID Location (Characters Between “/ /")

The following Standard Operating Procedures (SOPs) and meetings help aid your understanding of keyword research from internal documentation and virtual trainings.

Reporting with Work Done Import Tab

Adding all our completed monthly tasks for a client in the Work Done Import (WDI) tab ensures all the data is included in the report. However, you must also ensure the information in the WDI tab is formatted correctly so that when it is pulled onto the report, it is presentable, accurate, and organized.

Rows must be created to include all aspects of our monthly tasks. This includes rows for:

• On-Site Optimization focus (what page(s) you worked on).

• Content Focus (blog articles, YouTube videos, etc.).

WDI Tab Example:

WDI Reporting Format Demonstration

Reach out to the Trainer to schedule a visual demonstration on how to format the WDI tab for SEO reporting.

Reporting

Learn the tools and processes involved in compiling data to generate SEO reports:

• ARI: /wiki/spaces/DMSRV/pages/3925344429

• Dealer Spike: /wiki/spaces/DMSRV/pages/3925344473

Report Call Script

When Account Managers perform a report call with a client, they use a Report Call Script to more effectively communicate results. This provides more meaningful insight for clients, which can lead to more productive conversations.

While Account Managers handle the majority of contact with clients, there are instances when the SEO rep will need to join a report call to talk about the report. For these cases, it is important to understand the format and data of the reports. Please review the Report Call Script from the Client Solutions (CS) resources to aid your understanding about reporting calls:

• Review: /wiki/spaces/DSCS/pages/3937501483

5.0 Report Differences

Understanding the difference between the 4.1 reports and the 5.0 reports is important for being able to communicate reporting data. Review the 5.0 and 4.1 SEO reports, as well as the Report Differences document to aid your understanding about report sources and formatting:

• Review: Previous 4.1 Report Version

  View file
  name Broadmoor_RV_SuperStore_monthly.pdf

• Review: New 5.0 Report Version

  View file
  name SEO5.0.pdf

• Review: Report Differences Guide

  View file
  name V5_Report_Differences.pdf

Demonstrate your understanding of Google Analytics by completing the knowledge check below.

• Knowledge Check: Creating a Report Practice

  • Format the Work Done Import tab of a client correctly, then navigate to NinjaCat to generate the report while the Trainer observes.

• Knowledge Check: Report Metrics Breakdown

  • Accurately explain each metric of a pre-selected report and the source of where that data comes from.

Expand on the knowledge you learned during this module by reviewing this additional reading.

• Read: Semrush: How to Build an SEO Report