Summary	Train Senior Reps on escalation calls. Decrease time spent by Team Leads + Manager on calls. Should have sound bites mastered and be able to get through a full report.
Target release	Jun 30, 2023
Priority	low
Project status	Complete
Progress	100%
Brand	DS ARI
Owner	@Grant Gooch
Team	@Alexis Campbell (Deactivated) @Katie Hill
Status Note	Jul 7, 2023 I think it’s safe to call this one complete for now. We may want to revisit once we rollout the new reports but we can create a new project when that happens.
Key Dates
Resources
Expected impact
Actual impact

Status Notes

Meeting scheduled for Jun 12, 2023.
This has become more of an ongoing training course, there is another training call with Lance to talk through more clients. However, I think we can call this one done with the caveat that we have more tests to do with the Senior reps.

Milestones / Project Timeline

Questions	Answer	Who	When	Where (Meeting)

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Decision	Why	Who	When	Where (Meeting)

Decision	Why	Who	When	Where (Meeting)