Summary	Train Senior Reps on escalation calls. Decrease time spent by Team Leads + Manager on calls. Should have sound bites mastered and be able to get through a full report.
Target release	Jun 30, 2023
Priority	low
Project status	Complete
Progress	100%
Brand	DS ARI
Owner	@Grant Gooch
Team	@Alexis Campbell @Katie Hill
Status Note	Jul 7, 2023 I think it’s safe to call this one complete for now. We may want to revisit once we rollout the new reports but we can create a new project when that happens.
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Status Notes

Meeting scheduled for Jun 12, 2023.
This has become more of an ongoing training course, there is another training call with Lance to talk through more clients. However, I think we can call this one done with the caveat that we have more tests to do with the Senior reps.

Emoji :checkered_flag: Milestones / Project Timeline

Questions	Answer	Who	When	Where (Meeting)

Decision	Why	Who	When	Where (Meeting)