Summary	Train Senior Reps on calls. Decrease time spent by Grant on calls.
Target release	Mar 31, 2023
Priority	low
Project status	off track
Progress	80%
Brand	DS ARI
Owner	@Grant Gooch
Team
Status Note	Apr 25, 2023 Held a prep meeting with Ryan and Alexis - training for Luis and Isabelle set for tomorrow.
Key Dates	Mar 31, 2023 Hold call training workshop. Apr 14, 2023 Follow up with Isabelle and Luis
Resources	https://arinet.atlassian.net/wiki/spaces/DMSRV/pages/4304437267
Expected impact
Actual impact

Page Properties

Table of Contents

Status Notes

Feb 10, 2023 I have been working through escalations as they come in and training on a call by call basis.

Mar 6, 2023 Call training continues as they come in and the Senior reps are getting way more comfortable crafting these conversations.

Mar 20, 2023 Going to plan a call workshop to go through some roleplay situations.

Mar 24, 2023 Workshop scheduled for Tuesday of next week.

Apr 4, 2023 Held call workshop with Alexis and Kyle. Will need to do another with Isabelle and Luis to make sure everyone is on the same page.

Apr 17, 2023 Going to follow up with Luis and Isabelle - they have had a lot of time off recently.

Emoji :checkered_flag: Milestones / Project Timeline

Questions	Answer	Who	When	Where (Meeting)

Decision	Why	Who	When	Where (Meeting)