Takedown Fulfillment Requests

Dashboard: DS/ARI DigMS Setups & Takedowns

Step 1: Click the Fulfillment Request Name to open the fulfillment request.

Step 2: Scroll down and note the Order number in the System Information section.

Step 3: Click the Notes From Sales tab to read the Fulfillment Order Details. Here, find the Order number that matches the one you found in the System Information section.

Step 4: Depending on the notes, there are two options that will result. Please click through to follow one of the guides below.

True Cancellations mention the following items:

• Cancellation

• Partial Cancellation

• Full Cancellation

False Takedown Requests mention the following items:

• Upsell

• Swap/Exchange

• Upgrade

• Downgrade

• Billing

• Clean-up

• N/A