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Lance Shroyer

Grant Gooch

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Summary

Train Senior Reps on escalation calls. Decrease time spent by Team Leads + Manager on calls.
Should have sound bites mastered and be able to get through a full report.

Target release

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titlelow

Project status

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titleNot StartedComplete

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Brand

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titleDS
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titleARI

Owner

Grant Gooch

Team

Alexis Campbell (Deactivated) Katie Hill

Status Note

Alexis will set a training date for mid-June I think it’s safe to call this one complete for now. We may want to revisit once we rollout the new reports but we can create a new project when that happens.

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Status Notes

  • Meeting scheduled for .

  • This has become more of an ongoing training course, there is another training call with Lance to talk through more clients. However, I think we can call this one done with the caveat that we have more tests to do with the Senior reps.

🏁 Milestones / Project Timeline

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