The team lead will send the assigned SEO rep an email notification of the cancellation using the following template:
“Hello, I am sending you a notification that your SEO client (insert dealer name) will be canceling/has canceled their SEO services effective (insert cancel effective date). Here is the change request for reference: (insert CR#).”
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Helpful Tip: the cancellation effective date can be found in the change request under “Billing “Product Effective Date”. This is required for every SEO cancellation - even platform ghostings or other unexpected cancellations.
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Note the cancellation in the SEO Monthly Sheet.
Cancellations are noted in column A of the client row as follows: “Cancel (insert billing product effective date)”. The cell is also highlighted in red.
Move the client card to the Canceled column on the SEO Content Staging Trello board.
The billing product effective date listed in the change request will need to be recorded as the cancellation date on the content template card in the Custom Fields section:
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Drag or use the Move Card buttons to move the template card from the Client Cards column to the Paused/Canceled Clients column.
Remove any content requests that were created for future months for the canceled clients.
If the SEO rep has already put in a content request for the following month when the client is to be canceled, The Team Lead must find the card in the Content Writing, QA, or Posting board.
If the content writers have not yet started to write content for the request, the Team Lead can just archive the content request card, which would likely be found in the Content Writing board.
If the content has already been written, then the card would likely be found in the Content QA or Content Posting boards, and content must be added to the Up For Grabs section of the Content Index before archiving the card:
ARI: 
