This SOP is a work in progress. If you notice anything that is out of date, could be more clear, or could be more efficient please update the SOP or add a comment to start a conversation.
Purpose
Quality Assurance (QA) corrections are done to ensure that we are delivering high-value, errorless work to our clients. Doing so creates credibility and a good user experience for our sites.
Procedure
Inputs:
You’ve checked the SEO Monthly sheet and done a daily check for outstanding QA corrections.
You see a “.5” or a “1” in the QA Completed column.
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First, we need to open our QA Trello board! ARI
Dealer Spike
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Here are the scenarios you’ll see on your cards, and what to do when you see them: 1. QA Complete label and a Due Date
2. QA Complete label and All Good label
3. Re-Submit label and a Due Date
4. Juniper label and a QA Complete or Re-Submit label
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Now we’re going to mark this task as complete. ARI
Dealer Spike
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Outputs:
QA corrections are completed and marked in the monthly sheetcomplete.
The monthly sheet is marked off with a “1” for this customer.
FAQs
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Should I remove the Due Date box at the end of the month? No, the Due Date boxes remain on the card until the QA team performs their next review of the work for that client, at which point they will update it or remove it. Should I remove any labels from the card at the end of the month? No, you will never need to remove or add any labels on the cards. The QA team will take care of that each month. |