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Madison Garner

Madison Garner

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titleIs the Content Process Different than the Same as the DS/ARI Process?

The end goal is for the IRV process to be exactly the same as the DS/ARI process.

This streamlining will maximize efficiency - both of the specific process and by allowing other content writers to help out if/when the dedicated IRV content writer is out-of-office.

There are currently a few nuanced differences, which are detailed in the process part of this guide.

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titleHow Do the DS/ARI and IRV Content Processes Compare?

This table shows the similarities (cell background green color) and differences (cell background yellow color) between the content processes.

DS/ARI

IRV

Where the Content Lives

In Google Drive, in the CONTENT: IRV Folder

In the website uploading tool

Who Decides the Keyword Focus

The rep

The rep

Who QA-s the Content

The QA team as needed

Pablo, when putting the content through ICC

How are writers alerted to an issue needing their attention

The rep messages on Teams

or

The rep leaves a message in the Chatter

Pablo leaves a message in the Chatter

The “Actions Taken” Field

Describes the type of content (Article, Pagefooter, etc.)

Describes the type of content (Article, Pagefooter, etc.)

Resources

  • Sheets - List of IRV clients going into February 2025

  • Salesforce - List of IRV clients

  • Salesforce - List of open content tasks for IRV clients

  • Excel - List with Dealer Info for IRV clients (Sonelle’s clients)

  • Drive Folder - Home to the IRV clients' Dealer Folders

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