Page Comparison

This guide will walk you through how to offboard each component of the reputation management product. Since they can all be sold separately, some steps may be repeated but following all steps will ensure you are completing the offboard without missing anything.

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1. Locate the card in the offboarding column of the Reputation Management Trello Board

2. Log into the LV Reputation Management Tool for the correct brand

   1. DS - ds.customerconnections.io/Home/Dashboard

   2. ARI - https://ari.customerconnections.io/Home/Dashboard

3. Click the gear icon in the top right, then click “Account Management.”

4. Use the search bar to locate the correct account/location(s)

5. Click the “Select this Dealer” button on the right-hand side of the account row

6. Mid-way down the page you land on, you will see two toggles labeled:

   1. “Reputation Management”

   2. “Review Widget on Site”

7. Make sure both are “Reputation Management” is toggled off

8. Click the green “Save” button

9. Next, you will need to click “Users” on the left-hand rail

10. Delete all users listed by clicking the red “x” on the far right side of the user rows

11. Check to make sure there are no other components included. If there are, move on to offboarding those components.

12. If there are no other components, navigate to the Reputation Management Trello Board.

13. Leave a note in the description of the day the service was turned off and archive the card by clicking the “Archive” button on the bottom of the right-hand rail of the card.

14. FIN

Review Response

1. Navigate to the following sheet for each brand:

   1. For Dealer Spike, go to the following spreadsheet: DealerSpike Master Location List

   2. For ARI, go to the following spreadsheet: ARI Master Location List

2. In the “A” column, put the letter “D” on the line for the location you wish to cancel.

3. Then highlight the whole row and make it red so it sticks out to the fulfillment team at Merchant Centric

4. Check to make sure there are no other components included. If there are, move on to offboarding those components.

5. If there are no other components, navigate to the Reputation Management Trello Board.

6. Leave a note in the description of the day the service was turned off and archive the card by clicking the “Archive” button on the bottom of the right-hand rail of the card.

7. FIN

Website Review Tool

Turn Off The Feed

1. Locate the card in the offboarding column of the Reputation Management Trello Board

2. Log into the LV Reputation Management Tool for the correct brand

   1. DS - ds.customerconnections.io/Home/Dashboard

   2. ARI - https://ari.customerconnections.io/Home/Dashboard

3. Click the gear icon in the top right, then click “Account Management.”

4. Use the search bar to locate the correct account/location(s)

5. Click the “Select this Dealer” button on the right-hand side of the account row

6. Mid-way down the page you land on, you will see two toggles labeled:

   1. “Reputation Management”

   2. “Review Widget on Site”

7. Make sure “Review Widget on Site” is toggled off

8. Click the green “Save” button

Remove Review Page On Site