Page Comparison

This guide will walk you through how to offboard each component of the reputation management product. Since they can all be sold separately, some steps may be repeated but following all steps will ensure you are completing the offboard without missing anything.

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1. Navigate to the following sheet for each brand:

   1. For Dealer Spike, go to the following spreadsheet: DealerSpike Master Location List

   2. For ARI, go to the following spreadsheet: ARI Master Location List

2. In the “A” column, put the letter “D” on the line for the location you wish to cancel.

3. Then highlight the whole row and make it red so it sticks out to the fulfillment team at Merchant Centric

4. Check to make sure there are no other components included. If there are, move on to offboarding those components.

5. If there are no other components, navigate to the Reputation Management Trello Board.

6. Leave a note in the description of the day the service was turned off and archive the card by clicking the “Archive” button on the bottom of the right-hand rail of the card.

7. FIN

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Remove Review Page On Site

Dealer Spike:

• Connect to the Wilsonville VPN

• Navigate to the dealer’s admin by going to the website and adding “/admin” at the end of the URL.

  • Example: dealership.com/admin

• In the navigation bar, click “DS Admin”

• In the middle column of the drop-down, click “Manage Snippets”

• Once it reloads, you will see a box with multiple fields on the right-hand side.

  • For the first drop-down, click it and select “Page”

  • In the “Page Name” dropdown find and select the “reviews” page

  • You should see a box that looks like this:

  • Image Added

• Click the “Delete” button with red text

Removing Page From Navigation:

To have the page removed navigation, you will need to email support.

• For Dealer Spike, use: support@dealerspike.com

Use the following email template: