Table of Contents

Ongoing Fulfillment

Content Creation

Content Request

No longer a step in the Content process. Relies upon the content rep maintaining Campaign plan.

Task Creation Content Team

• Automated: Task created and assigned to the content writing Queue.

Task Assignment Content Team

• Content team to select content pieces from shared queue(tasks are not per-assigned).

Review the Campaign Plan Content Team

• Change status to “In Progress”

• Open customer Account.

• Go to Quicklinks

• Click Work Done to view the new version of the Campaign plan in Salesforce.

• Review the content pieces to be written for the month in the campaign plan.

• If campaign plan items do not require a kickback, then…

• Select one of the Campaign Plan pieces for the Month to write for the Content Writing Task you are working on.

  • TBD Link to the Task you are working on from the Campaign Plan item/row.

• On the Fulfillment Task open Chatter. Record chatter using this template and including all information:
  
  

• If the task required a kickback then…

Optional: Kickback Campaign Plan Content Team

• Add kickback notes to the Chatter in the format of:
  Campaign Plan Kickback Notes:

• Assign the Task to the “SEO Queue”.

Optional: Campaign Plan Revisions SEO Team

• Review Chatter Notes for Campaign Plan Kickback.

• Make revisions to Campaign Plan if needed.

• On the Task add note in Chatter confirming the change was made or not and why.

• Reassign task to the Content Writing Queue.

Writing content piece Content Team

• Include meta data (on the doc with the piece, or in a note somewhere - chatter?)

• Link the finished doc somewhere - chatter?

Assign Task to QA Queue Content Team

• Content writer reassigns task to QA Queue.

QA Content Piece QA Team

• Any member of the QA Team grabs the Task and marks it In Progress

  • Can the QA member, once they take the Task and begin, assign the Task to themselves?

• Check chatter for doc link? (and meta data?)

• QA meta data

• QA piece

• Leave comments (chatter?)

  • For specific comments, writers need to acknowledge. Currently on a Google sheet. Perhaps this situation will now be a kickback?

• Mark task as either Complete? (or On Hold - kickback?)

• If no kickback, assign to Juniper Queue

Kickback Content Piece QA Team

• Add kickback notes to chatter? This would be any of the following:

  • Meta Data Corrections

  • Corrections on the piece

  • Specific feedback for the rep to acknowledge?

• Reassign the Task to the Content Queue

Content Revisions Content Team

• Review chatter notes

• Make revisions (if necessary)

• On the Task add note in Chatter confirming the change was made or not and why.

• Reassign task to the QA Queue

QA Revised Content QA TEAM

• Follow steps for QA Content Piece (above)

Assign To Juniper SEO Queue Juniper SEO Team

• QA rep reassigns individual task to Juniper SEO Queue.

Optional: Client Content Approval Requests Juniper SEO Team

• Juniper rep sends to the AM to send to the client

• Get feedback from the client

• Assign back to the writer

• Complete client feedback revisions

• Content writer sends task back to Juniper SEO Queue.

Assign to Juniper SEO Ops Rep

Post Content Juniper SEO Team

• Where do you find the content to post? - Attached to the Task Order.

• Where do you record the content you have posted url? - Quick Link-DigMS Profile.

• Content Posted

• Internal QA Review - Create a new Case or just forward.

Record WD URL Juniper SEO Team

• record it where? on account level? wherever the campaign plan exists.

Onsite Optimization

• The task is created at the start of the month and is filtered to an SEO rep’s dashboard

• The task is worked on by the SEO rep according to the campaign plan.

• WD URL is recorded in the campaign plan by SEO rep. record in chatter instead?

• Task is assigned to QA’s Queue

QA Site Work QA TEAM

• Any member of the QA Team grabs the Task and marks it In Progress

  • Can the QA member, once they take the Task and begin, assign the Task to themselves?

• Check chatter for WD Import link?

• QA WD Import, Keyword Tracking, & Site Work

• Leave comments (chatter?)

• Mark Task as Complete if all good, and assign somewhere (where?)

• If corrections are needed, add a Due Date (how?) and mark as On Hold?

• For one-time corrections, kickback by reassigning to SEO Queue (SEO rep makes changes and assign…somewhere)

• If resubmission is needed, kickback by reassigning to SEO Queue (SEO rep will make changes and reassign to QA Queue)

  • QA revised work, following the above directions

Youtube Posting Juniper SEO Team

YouTube Posting Assignation

• Juniper SEO rep creates a YouTube assignment according to the campaign plan.

YouTube video creation and upload

• Juniper SO Ops rep creates an Animoto video or downloads an existing video and uploads it to the client’s YouTube channel.

YouTube video QA & publishing

• Juniper SEO Ops QA to check the video and publish it if there are no mistakes

YouTube video corrections

• Juniper SEO Ops rep to re

SEO Monthly Reporting

QA Work Done Import QA TEAM

• Go to a list of all active SEO accounts getting reports

• Open up an account?

• Go to Quicklinks?

• Select Work Done?

• QA WDI

• Leave Comments (chatter?)

• Mark Task as Complete if all is good

• For one-time corrections, kickback by assigning to SEO Queue (SEO rep makes changes and assigns…to Juniper Queue?)

• If WDI is in need of major revision and a resubmission is needed, kickback by assigning to SEO Queue (SEO rep will make changes and reassign to QA Queue)

  • Follow above protocol

Auto SEO Keyword Import Tool?? (to be replaced by the data lake)

Report Running??(set reports to autorun)Juniper SEO Team

• Go into the client’s Ninjacat account and run the report

• Or set the auto run option before the reporting period

Report QAJuniper SEO Team

Report SendJuniper SEO Team

STOP HERE

Setup Fulfillment

Takedown Fulfillment

Reference

SEO Fulfillment Queues

SEO Team = DS ARI SEO Team

QA Team = DS ARI QA????

Juniper SEO Team =

Future Modifications Needing More Information:

• Can we have a field on the work done records to post the associated task ID

  • What are all the fields on the work done records - Do we have all the fields needed for the content requests?

•