What are 1:1s and why are they important?
1:1 meetings between team members and managers are private meetings held between an individual employee and their direct supervisor or manager. These meetings are typically scheduled on a regular, monthly basis.
One-on-one meetings between employees and their managers are important for several reasons:
Communication: 1:1 meetings provide an opportunity for team members to communicate with their managers on a regular basis, which helps to build a relationship based on open and honest communication. This allows managers to understand what their employees are working on, any challenges they may be facing, and how they can support their employees in achieving their goals.
Feedback: 1:1 meetings provide an opportunity for managers to provide feedback to their employees on their performance. This feedback can be used to identify areas where the employee is excelling and areas where they need improvement. This feedback helps employees to understand how they are performing and what they need to do to improve.
Goal-setting: 1:1 meetings provide an opportunity for managers to work with their employees to set goals and develop a plan to achieve them. This helps employees understand what is expected of them and how they can achieve their goals.
Career development: 1:1 meetings provide an opportunity for employees to discuss their career goals and aspirations with their managers. This helps managers to understand what their employees are looking for in terms of career development and how they can support them in achieving their career goals.
What is covered in a 1:1?
How things are going?
How do you feel like you’re doing?
Do you need help?
Any issues or roadblocks in your work you anticipate in the near future that we can assist with?
How do you feel you are performing compared to the rest of your team?
What is going well or is working well for you?
Any roadblocks they are having?
Problems with other teams?
Problem clients?
Platform issues?
Roadblocks?
Is there anything that would help you or the team perform your job better?
Specific training you’d like?
Do you have any feedback or comments about our recently changed processes? Anything you’d like to see implemented?
Upcoming PTO and planning work to be completed on time.
If you’re out a week or longer, a plan needs to be submitted on how you plan to hit 100%.
If you are out of the office for more than 2 days, you need to block off your calendar, set a status message, and turn on automatic replies in Outlook.
Team Lead Spot Check feedback.
Team Leads will have reviewed all aspects of a Rep’s monthly work for 1-2 customers in preparation. The Spot Check clients will either be from the previous month or from clients completed in the month prior to the scheduled 1:1.
Feedback on QA scores from last month based on the SEO QA Performance Tracker.
The minimum goal is 90% (as seen in the Monthly Performance Email).
What is the process for defining the categories?
The Good (100%)
The Mostly Good (85% or 1-2 errors)
Needs Improvement (80% or below / 3+ errors)
Feedback on SEOmonitor Impact Score.
Have you been hitting % deadlines?
We’ll start tracking this in the SEO 1-on-1s Tracker.
Any feedback on Content Issues/Kickbacks?
1:1 Format
How often should they happen?
Once a month
How will we communicate takeaways?
Email a follow-up with takeaways for the rep to work on.
How to track progress over time for goals?
Track progress via the SEO 1-on-1s Tracker and check in every month until the goal is achieved.
Where will we track notes?
In the SEO 1-on-1s Tracker.
What are reps expected to bring to their 1:1?
Report on % completed for the month.
Why are they where they are?
If you are behind, why? Provide a plan to catch up.
Report on QA corrections and discuss any outstanding corrections.
Do you have any feedback for the QA team?
Report on their content card corrections.
Do you have any feedback for the Content team?
Do you have upcoming time off requests and plan to complete work on time?
Do you have any feedback regarding process changes, updates, or ideas on how to improve products?
What if I need something outside of the 1:1 Window?
Things that should NOT wait for your monthly 1-on-1:
Client escalations
Anything regarding the SEO Support Queue
Questions of how to complete SEO work for a customer for monthly fulfillment
Site or IT emergencies
Timecard updates
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