What are 1:1s for?
Why are they important?
What is covered in a 1:1?
How things are going?
How do they feel they’re doing
Do they need help
Personal issues that may affect work.
Any Issues they are having?
Problems with other teams?
Problem clients?
Platform issues?
Roadblocks, complaints?
Process changes, updates, or ideas.
Upcoming time off and planning around completing work on time
A week or longer, a plan is needed for keeping work on time. - Email form.
Feedback on QA scores from last month
What is the process for defining the categories?
The Good
The Mostly Good
Needs Improvement
Have they been hitting % deadlines?
Should we have a place to check this each month?
Content corrections feedback
Kickbacks
1:1 Format
How often should they happen?
Once a month
How will we communicate takeaways?
How to track progress over time for goals?
Where will we track notes?
What are reps expected to bring to the 1:1?
Report on % completed for the month - Why they are where they are.
Report QA corrections and look at what is outstanding - Any feedback for the QA team
Report on their content corrections and any feedback on the Content team
Upcoming time off requests and plan to complete work on time
Process changes, updates, or ideas on how to improve products
What if I need something outside of the 1:1 Window?
Define what types of things need to be communicated right away?
Client escalations
What do we need to have a record of?
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