Operations Coordinator

Job Goals & Objectives

The Digital Marketing Operations Coordinator will assist in daily operations of the Digital Marketing Services Department, supporting LeadVenture GTM Brands, while maintaining the Company Values at their highest standards.

Job Summary

The Digital Marketing Operations Coordinator will work closely with the Digital Marketing Operations Lead to ensure a continuous and consistent workflow within the department. The Digital Marketing Operations Coordinator is responsible for providing day-to-day administrative support in the Digital Marketing Services Department. Tasks include, but are not limited to, interdepartmental outreach, data exports, audits, and billing duties. This individual will work closely with both internal and external department leaders for fact-finding and to coordinate training.

Qualifications/Skills

• Working knowledge of Microsoft Office Suite (including Excel).

• Demonstrated ability to collaborate and work effectively with cross-functional teams.

• Excellent interpersonal, verbal and written communication skills.

• Strong organizational skills.

• Ability to seamlessly switch projects to meet deadlines and changing priorities.

• Strong interpersonal skills.

• Must be comfortable utilizing computer technology.

Duties & Responsibilities

• This role will split its time between administrative tasks (75%) and interdepartmental outreach (25%). Responsibilities include, but are not limited to:

• Maintaining and updating spreadsheets and documents.

• Exporting and cleaning up data.

• Ensuring fulfillment of new sales and offboarding cancellations.

• Maintaining and monitoring backlogs and escalating when necessary.

• Help to measure / communicate KPIs and productivity to the teams.

• Following up with stakeholders of ongoing projects.

• Investigating client account discrepancies.

• Sending department-wide communications as assigned by the Operations Team Lead.

• Assisting the Operations Team Lead and directors with various one-off tasks as assigned, such as researching and drafting announcements.

• Measure and communicate KPIs and productivity.

Personal Development 

• Keeps up to date with DSBL’s Employee Handbook and Acceptable Use Policy.