This document is designed to provide a clear and detailed explanation of the expectations for full-time writers on the Dealer Spike and ARI Content Teams. Changes to these expectations will be discussed as a group, approved by a manager, and announced officially before being implemented.

Expectations

All outlined expectations are in addition to expectations outlined in the LeadVenture Employee Handbook. Any concern not addressed in either location can be discussed with management or HR. Any expectation discussed in this document that contradicts any expectation outlined in the handbook should be brought to the attention of the Content Team Lead.

✔ Monthly Content Completion

All full-time LeadVenture writers are expected to provide content for all their assigned clients by the end of the month. For Dealer Spike writers, this should not come out to more than 105 pieces per month or 25 pieces per week. For ARI writers, this should not come out to more than 132 pieces per month or 30 pieces per week.

It is the writer’s responsibility to make accommodations for missed days in order to avoid falling behind. If a writer needs assistance with accommodations, it is their responsibility to reach out to the Team Lead to communicate their situation.

Completion is measured using a percentage formula above each writer’s list of assigned clients. To assist with workload management, benchmark percentages are indicated in each tracker, highlighted in pink. While there are no consequences for not hitting 33% and 66% deadlines, writers may receive communications from management if they look to be falling behind.

Failure to reach 100% by the indicated 100% day may result in additional coaching.

🤝 Client Assignments

Every LeadVenture writer receives a list of assigned clients they’re responsible for month after month. These assignments are listed in the far right columns on each individual tracker.

The majority of the assignments should carry from month to month, but adjustments will be made to account for customers who start and stop content, as well as to ensure fair distribution. These clients should be clearly listed near the top of the list.

As writers fill content for each client, they are expected to check off the box that corresponds to that client in their tracker. This will adjust the percentage complete at the top of the spreadsheet. Writers are expected to keep accurate and up-to-date records of their progress to allow management to monitor each writer’s progress.

If a client is assigned to a writer and does not end up receiving content for the month, the writer is obliged to remove the corresponding checkbox for that client and include a note explaining why that client did not receive content that month.

If another writer filled a request for a client, the assigned writer should still check off their corresponding box and leave a note indicating which writer filled that request.

🌼 Content Quality

All content must adhere to the LeadVenture Style Guide standards and meet quality expectations as set by the team. Sparse typos and other mistakes are expected, but the number of required edits should not impede the QA team’s ability to complete their work on time. Any writer who struggles with adhering to quality standards may receive additional coaching.

💼 Additional Work

Writers are responsible for more than just typing and these additional tasks take additional time. The very first priority will always be meeting monthly expectations. If any additional assignments or interruptions prevent a writer from meeting their goals, they should speak with the Content Team Lead as soon as possible to communicate their concerns and to form a plan to improve efficiency.

Research, Meetings, and Daily Administrative Tasks

Things like research for content, meetings, and miscellaneous administrative tasks are a known and expected part of the process. They are factored into the daily, weekly, and monthly goals. Writers should always make note of additional distractions, but they should not impact a writer’s ability to reach their goals.

Project Work

Writers may also participate in individual or team projects in an effort to improve the team’s process. This project work must never supersede the priority of daily work without prior approval. 

If a writer is asked to participate in a project that they believe will hinder their ability to hit their goals, they are within their right to refuse the request. 

If a writer is actively participating in a project that is becoming too time consuming, alert the Content Team Lead immediately so appropriate adjustments can be made.

🙋‍♂️ Attendance

Attendance may affect a writer’s ability to reach their goals. Writers must take their attendance, including planned and unplanned absences, into account when working to reach monthly goals. All planned absences must be communicated to the Team Lead at least two weeks in advance.

If a writer exhibits an attendance problem, regardless of how well they can make up for lost time, it may result in a conversation with management. Refer to the employee handbook for official rules on attendance.

Sick Days/Unplanned PTO

All employees receive a bank of 80 hours of sick pay at the beginning of every year. These hours are refilled at the beginning of every year and do not rollover from the previous year.