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Training Outline

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Created by Reina Underwood, last modified on Apr 07, 2022

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Days 1 - 2

Human Resources paperwork. HUMAN RESOURCESOFFICE MANAGER
RingCentral setup and verification. ITOFFICE MANAGER
Equipment check. ITOFFICE MANAGER
VPN check. ITOPS TEAM LEAD
Yext account setup and email verification. OPS TEAM LEAD
Dynamics365 CRM Access. CRMOPS TEAM LEAD
Trello / Atlassian account creation (helpdesk@leadventure.com) ITOPS TEAM LEAD

Bookmark these sheets: EMPLOYEE

Days 3 - 4

Yext Overview. SME
Customer service best practices. SME
Facebook Access - How to Ask for Access. SME

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