Information Verification
The first and most important step of check-ins is to verify the information we have in the knowledge graph is still accurate and as complete as we can make it.
Compare Information - You will need to open up each location associated with a client and check the information in the knowledge graph against your main source of client information, normally the website.
Fill Out Missing Information - You will also want to look for opportunities to fill in information gaps when possible such as social media photos, amenities, services, brands, or anything that is missing.
Managing Suggestions
Many listings allow users to make suggestions about the information on the listing. However, sometimes the information they provide is incorrect, not complete, and even malicious. As part of the ongoing management process, Uberall will scrape existing listings for additional information that can be added to the Uberall information. Managing these suggestions is an integral part of ongoing management.
During your normal quarterly checks be sure to check the “Suggestions” tab at the top of a location’s information page.
Once clicked it will show you a list of all the additional information the system found on other directories.
You will need to review each suggestion to evaluate whether or not the information is accurate to the business/ website.
When you have identified the information you want to have added to the information stored in Uberall you will click the “+“ across from the row you want to add.
Once you have selected all the fields you want to add, click the red “Confirm“ button at the bottom-right of the screen.
Documentation
During the course of the monthly optimization, you will want to make notes about changes made if any, as well as, any other action taken on a location-by-location basis. You will want to complete the below note in the customer card in Trello as a new comment each quarter.