Salesforce report: DS/ARI DigMS Ops: Outreach - PDM (N)
Outcome report: DS PDM Fulfillment Requests (Duplicate)
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If there is no duplicate, please proceed to PDM: Intake - Single & Multiple Locations. |
When there are multiple DigMS Ops Team - PDM Outreach: Intake callfulfillment tasks, you will close out fulfillment requests with the following fulfillment types:
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Step 4: Scroll to the bottom and close out all fulfillment tasksclick the first checkbox to highlight all items.
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Step 5: Click the Update Status button, then select Status: Close and Closure Reason: Not Applicable.
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Step 6: Scroll back up to the fulfillment request record and click any pencil icon to begin editing the record.
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Step 6: Modify 7: Back at the task, modify the following fields exactly as follows:
Fulfillment Detail Stage: Complete
Status: Closed
Closure Reason: Not Applicable
Go-Live Actual Date: (Same as System Information Created By date) Declined
Fulfillment Description: Duplicate.
Step 78: Save the record by clicking the Save button at the bottom.
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