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What is covered in a 1:1?
Team Lead Spot Check feedback.
Team Leads will have reviewed all aspects of a Rep’s monthly work for 1-2 customers in preparation. The Spot Check clients will either be from the previous month or from clients completed in the month prior to the scheduled 1:1.
How things are going?
How do you feel like you’re doing?
Do you need help?
Any issues or roadblocks in your work you anticipate in the near future that we can assist with?
How do you feel you are performing compared to the rest of your team?
What is going well or is working well for you?
Any roadblocks they are having?
Problems with other teams?
Problem clients?
Platform issues?
Roadblocks?
Is there anything that would help you or the team perform your job better?
Specific training you’d like?
Do you have any feedback or comments about our recently changed processes? Anything you’d like to see implemented?
Upcoming PTO and planning work to be completed on time.
If you’re out a week or longer, a plan needs to be submitted on how you plan to hit 100%.
If you are out of the office for more than 2 days, you need to block off your calendar, set a status message, and turn on automatic replies in Outlook.
Team Lead Spot Check feedback.
Team Leads will have reviewed all aspects of a Rep’s monthly work for 1-2 customers in preparation. The Spot Check clients will either be from the previous month or from clients completed in the month prior to the scheduled 1:1.
Feedback on QA scores from last month based on the SEO QA Performance Tracker.
The minimum goal is 90% (as seen in the Monthly Performance Email).
What is the process for defining the categories?
The Good (100%)
The Mostly Good (85% or 1-2 errors)
Needs Improvement (80% or below / 3+ errors)
Feedback on SEOmonitor Impact Score.
Have you been hitting % deadlines?
We’ll start tracking this in the SEO 1-on-1s Tracker.
Any feedback on Content Issues/Kickbacks?
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Report on % completed for the month.
Why are they where they are?
If you are behind, why? Provide a plan to catch up.
Report on QA corrections and discuss any outstanding corrections.
Do you have any feedback for the QA team?
Report on their content card corrections.
Do you have any feedback for the Content team?
Do you have upcoming time off requests and plan to complete work on time?
Do you have any feedback regarding process changes, updates, or ideas on how to improve products?
What if I need something outside of the 1:1
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window?
Things that should NOT wait for your monthly 1-on-1:
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