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If you do not see your topic listed here, or are still unsure who the right person might be for your issue, please reach out to Reina Underwood or Alex Cal.

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titleNinjaCat

If you need to add a user to NinjaCat, please contact Gabriel Reyes at gabriel.reyes@leadventure.com.

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titleTrello

If you need to add a user to our Dealer Spike Trello workspace, please email helpdesk@leadventure.com.

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titleAEM

Name

Title

Topics

Brad Cannon

Director

  • Escalations (process below)

    • Email the manager and lead below with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

    • Primary Email Address:
      - Sabrina Deyoe
      -

...

    • Angela Smith

    • CC Email Address: Brad Cannon

Sabrina Deyoe

Senior Campaign Coordinator Manager

  • Processes

  • Firestorm platform

  • Escalations

  • Reporting

  • New Sales, cancellations, pauses

  • Rep assignments

  • Account status

  • Setups

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titleAdvertising

...

: Google SEM, Facebook, and TDA

Name

Title

Topics

Bill Koehn

Director

  • Escalations (process below)

    • Email the leads below with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

    • Primary Email Address:
      - Emelie Augustine
      - Liselle Hall

    • CC Email Address:

...

    • Bill Koehn

(blue star) Emelie Augustine

(blue star) Liselle Hall

...

Team

...

Leads

  • New sales, cancellations, pauses

  • Budget adjustments

  • Meta & Google advertising

  • Processes

  • Fluency platform

  • Reporting

  • Rep assignments

  • Account status

Nelly Franco

SEM Specialist

  • Account Setup

  • Backlog

  • Go-Lives

Trenika Stevens

TDA Specialist

  • All TDA topics

...

Joshua Barrientos

Fulfillment Specialist

  • Facebook outreach and access

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titleSEO

Name

Title

Topics

Lance Shroyer

Grant Gooch

Director

SEO Manager

  • Escalations (process below)

    • Email the leads below with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

    • Primary Email Address:
      - Mia Lupo
      - Katie Hill

    • CC Email Address: Lance Shroyer

(blue star) (blue star) Katie Hill

SEO Team Lead

  • New sales, cancellations, pauses

  • SEO processes

  • Rep assignments

  • Account status

...

Reina Underwood

...

(blue star) Madison Garner
(blue star) Katy O’Brien

Senior Content Writers

  • All things content except publishing

Juniper team
(see Juniper below)

Juniper team

  • Google platforms, setups, reporting, publishing

...

Joshua Barrientos

Fulfillment Specialist

  • Reputation Management outreach and access.

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titleQA

Name

Title

Topics

Ned Faulhaber

QA Team Lead

  • All QA topics

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titleJuniper (Mexico)

Name

Title

Topics

Gabriel Reyes

Digital Marketing Manager

  • Setup escalations and topics below

...

Daniel Pina

SEO Team Lead

  • SEO reporting

  • SEO first month tasks

  • Polaris Project

  • SEO Content

...

...

Premium Directory Management

Fernando Mendez

Operations Assistant

  • SEM Tag Audit

  • SEM Setup

Nuria Cota

SEM Specialist

  • SEM Co-Op

...

Daniel Pina

SEO Operations Specialist (QA)

  • All New Sales

Yonatan Deleon

SEO Specialist

  • Reputation Management

  • Premium Directory Management

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titleClient Success

ARI (Updated 7/1/2023)

Jeremy Olsen - Client Success Manager

  • Cassi Anderson - Team Lead

    1. Ariel Medina

    2. Donny Nevins

    3. Marissa Golib

    4. Rachel Nentl

    5. Scarlett Randall

  • Mallory Brodish - Team Lead

    1. Abby Panfil

    2. Andrea McKinnon

    3. Angel Garnett

    4. Carlos Ramos

    5. Kerell Mckenzie

    • Amy Recinos - Team Lead

  • Aneisha Amos

  • Ashanti Dawson

  • Chelsea Reyes

  • Gloria Trapp

    • Karina Baide

    Managers: Dan Koppe and Jeremy Olsen
    Team leads: Shawntia Anderson, Marco Garcia, Ellery Stanley, Corrie Duncan