...
Some content requests the team receives provide insufficient information to start or complete the requested content. As a general rule, if the team or an individual writer cannot complete a request for any reason, then the writer is within their rights to kick the request back to the reps. A writer is within their right rights to kick back a request at any point during fulfillment, no matter how much work they’ve already put into the piece.
...
| Expand | ||
|---|---|---|
| ||
For DS, click the “Send to Staging” “Issues for SEO” button on the right-hand side column on the card. This will send the card back to the SEO team for corrections. For ARI, move the card to “Rep Fix for Writers.” In both instances, the card will sit in its respective column until the SEO rep has a chance to fix the issue. When the issue is resolved, the card should go back into the monthly request column, not the writers' in-progress columns. The SEO rep must update all applicable sections. The card will then be moved to the corresponding request column, not the writer’s in progress column. |
...