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  1. Locate the dealer’s account in Salesforce.

  2. Click on “New Support Case.” (Note that you need to create a case for each OEM - a maximum of 2)

    1. PLATFORM INSTANCE: Select the dealer’s website

    2. QUEUE: DS /ARI OEM Promotions Co-op Team

    3. ORIGIN: Internal

      1. Ensure to tick the “Internal” checkbox

    4. PRIORITY: Medium

    5. TYPE: Setup

    6. SUBJECT: AEM Co-Op Pre-Approval - [DealersURL] - [OEM-Brands]

    7. DESCRIPTION: Please see the preview link for this dealer’s featured inventory email: [PreviewLink]

      1. Include a preview link to the copy of the created Featured Inventory Email