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Step 3: Ensure that the Fulfillment Type is one of the two mentioned above.

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Step 4: Click Scroll to the bottom and close out all fulfillment tasks.

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Step 5: Scroll back up to the fulfillment request record and click any pencil icon to begin editing the record.

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Step 56: Modify the following fields exactly as follows:

Fulfillment Detail Stage: Complete
Status: Closed
Closure Reason: Not Applicable
Go-Live Actual Date: (Same as System Information Created By date)
Fulfillment Description: Duplicate.

Step 67: Save the record by clicking the Save button at the bottom.

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