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Summary

An SEO report description that provides details on each metric/section of the report for Account Managers to reference and explain to clients.

Target release

TBD - waiting on Net Driven

Priority

Status
colourYellow
titleMedium

Project status

Status
colourBlue
titleIn progress

Progress

Status
colourBlue
title90%

Brand

Status
colourGreen
titleDS
Status
colourGreen
titleARI

Owner

Kyle Sharrer

Team

Ellen Niles

Status Note

11 Reached out to David regarding setting a tentative date for Net Driven report call David connecting with team leaders at Net Driven to coordinate a date for the training.

Key Dates

  •   Create project for Account Manager report call training.
  •   Review current documentation for SEO report call training in-depth.
  •   Pull information that is still up-to-date to migrate to new report call training documentation.
  •   Format report call training SOP.
  •   Have relevant team members review.
  •   Update report call training SOP based on feedback.
  •   All report call training info has been added to the SOP.
  •   Have relevant team members review.
  •   Update SOP based on feedback.
  •   Connect with David Mills, find out if Net Driven wants a separate training - who wants to attend on his side? For ARI and DS, it’s both SEO and CS
  •   Draft for report call guide complete - input needed.
  •   Outline/agenda for training for myself.
  •   Differences between new and old report.
  •   Input received and draft finalized - pass off to Ellen for review.
  •   Date set for report call script/guide training
  •   Add links to documentation to SEO materials from CS materials.
  •   Provided video recording for Net Driven training - based on feedback, may need to schedule a follow up training.
  •   Emailed David to coordinate training for Net Driven by reaching out to David - awaiting response. Will follow-up
  •   David will connect with team leaders on to coordinate a date to have the training - waiting on his response.

Resources

Directory Listing Migration

Expected impact

Account managers can efficiently and effectively cover an SEO 5.0 report with a client and know the difference between 4.1 and 5.0 reporting versions.

Actual impact

CS team is trained and has the documentation and materials to cover 5.0 reports with clients.

...

Sent David Mills documentation, recording, and Q&A transcript to share with Net Driven. Will schedule follow-up, if needed.

David connecting with team leaders on to coordinate a training date.

Description

An SEO report description that provides details on each metric/section of the report for Account Managers to reference.

...