...
- Spoke with CS Team Trainer Ellen to determine CS/AM team training needs.
- Provided report call script/trainings documentation - we can use.
- Create project for Account Manager report call training.
- Review current documentation for SEO report call training in-depth.
-
Pull information that is still up-to-date to migrate to new report call training documentation. -
Format report call training SOP. -
Have relevant team members review. -
Update report call training SOP based on feedback.
Next Actions
- Review report call courses and documentation - what’s still relevant?
- Examine current report format to compare to the report call training documentation.
- Take screenshots of a report to provide a visual.
...