Page Comparison

This guide will walk you through all the steps for setting up all the components of our reputation management product from the time of sale to the completion of setup and support. If you need further clarification on any of the steps, please reach out to Grant Gooch.

...

Google Accounts Used For Access Requests:

• All Leadventure-repman@leadventure.com

  • You will need to select the correct business group either ARI or DS and provide the business group ID. It's a string of 5-6 numbers that the dealer will need to add as a user.

...

The Reputation Management Control Panel

• Dealer Spike – https://ds.customerconnections.io

• ARI – https://ari.customerconnections.io

• Net Driven - https://nd.customerconnections.io

*Contact your manager if you need login credentials.

...

There are five tabs in this section. Following is a description of the fields that must be updated under each tab.

1. Account Settings

   1. LeadVenture Suite #: Enter the client’s Suite # from the CRM.

      1. Open the Dynamics account for the dealer

      2. Click on the three dots on the right and select Internal IDs

      3. Find the right internal ID. You’re looking for the internal ID for the right platform and that is active. There could even be two active internal ids for the same platform. In that case open them and find which one has the correct website URL.

      4. Grab the value from the internal ID field.

   2. Time Zone: Select the client’s correct time zone.

   3. Reputation Management: Select the ON position.

   4. Review Widget on Site: Select the ON position to enable the Website Review Feed.

      1. Install the widget onsite - See the full guide here: https://arinet.atlassian.net/l/cp/KKzt2gSc

      2. Review Widget Div Tag: To add the Website Review Feed to a dealer’s site, create a new page and add this Div Tag to the page.

   5. Tracking Script: Add this script to the header of every page of the dealer’s website

      1. Send an email to the following email address:

         1. For ARI, use: updates@arinet.com

         2. For Dealer Spike, use: support@dealerspike.com

      2. The email body should contain the following:

...

We are going to set up the review response part of the reputation management product using the following steps:

• For Dealer Spike, go to the following spreadsheet: DealerSpike Master Location List

• For ARI, go to the following spreadsheet: ARI Master Location List

...

Facebook: Send the follow-up email to the client to let them know that the service setup is all but complete and that they will need to log in and authorize the tool to access their Facebook business page. Use the following template:

Note: This step must be completed after the Facebook Page ID is added to the Review Settings tab.

...