What are 1:1s
...
and why are they important?
1:1 meetings between employees and managers are private meetings held between an individual employee and their direct supervisor or manager. These meetings are typically scheduled on a regular, monthly basis.
One-on-one meetings between employees and their managers are important for several reasons:
Communication: 1:1 meetings provide an opportunity for employees to communicate with their managers on a regular basis, which helps to build a relationship based on open and honest communication. This allows managers to understand what their employees are working on, any challenges they may be facing, and how they can support their employees in achieving their goals.
Feedback: 1:1 meetings provide an opportunity for managers to provide feedback to their employees on their performance. This feedback can be used to identify areas where the employee is excelling and areas where they need improvement. This feedback helps employees to understand how they are performing and what they need to do to improve.
Goal-setting: 1:1 meetings provide an opportunity for managers to work with their employees to set goals and develop a plan to achieve them. This helps employees to understand what is expected of them and how they can work towards achieving their goals.
Career development: 1:1 meetings provide an opportunity for employees to discuss their career goals and aspirations with their managers. This helps managers to understand what their employees are looking for in terms of career development and how they can support them in achieving their career goals.
What is covered in a 1:1?
How things are going?
How do they you feel they’re like you’re doing?
Do they you need help?
Personal Any personal issues that may affect work.
your work?
How do you feel you are performing compared to the rest of your team?
What is going well or is working well for you?
Any issues they are having?
Problems with other teams?
Problem clients?
Platform issues?
Roadblocks, complaints?
Process changes, updates, or ideas.
Upcoming time off and planning around completing work on time
A ?
Is there anything that would help you perform your job better?
Specific training you’d like?
Do you have any feedback or comments about our recently changed processes? Anything you’d like to see implemented?
Upcoming PTO and planning work to be completed on time.
If you’re out a week or longer, a plan is needed for keeping work on time. - Email form.plan needs to be submitted on how you plan to hit 100%.
If you are out of the office for more than 2 days, you need to block off your calendar, set a status message, and turn on automatic replies in Outlook.
Feedback on QA scores from last month based on the SEO QA Performance Tracker.
What is the process for defining the categories?
The Good (100%)
The Mostly Good (85% or 1-2 errors)
Needs Improvement (80% or below / 3+ errors)
Have they you been hitting % deadlines?
Should we have a place to check this each month?
Content corrections feedback
KickbacksWe’ll start tracking this in the SEO 1-on-1s Tracker.
Any feedback on Content Issues/Kickbacks?
1:1 Format
How often should they happen?
Once a month
How will we communicate takeaways?
Email a follow-up with takeaways for the rep to work on.
How to track progress over time for goals?
Track progress via the SEO 1-on-1s Tracker and check in every month until the goal is achieved.
Where will we track notes?
In the SEO 1-on-1s Tracker.
What are reps expected to bring to
...
their 1:1?
Report on % completed for the month - .
Why they are where they are
?
If you are behind, why?
Report on QA corrections and look at what is outstanding - Any discuss any outstanding corrections.
Do you have any feedback for the QA team?
Report on their content card corrections and .
Do you have any feedback
for the Content team?
Upcoming Do you have upcoming time off requests and plan to complete work on timeProcess ?
Do you have any feedback regarding process changes, updates, or ideas on how to improve products?
What if I need something outside of the 1:1 Window?
...
Define what types of things need to be communicated right away?
Client escalations
...
Things that should NOT wait for your monthly 1:1 –
Client escalations
Anything regarding the SEO Support Queue
Any personal or professional roadblocks that would prevent you from completing your work on time
Site or IT emergencies
Timecard updates