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- Spoke with CS Team Trainer Ellen to determine CS/AM team training needs.
- Provided report call script/trainings documentation - we can use.
- Create project for Account Manager report call training.
- Review current documentation for SEO report call training in-depth.
- Pull information that is still up-to-date to migrate to new report call training documentation.
- Format report call training SOP.
- Have relevant team members review.
- Update report call training SOP based on feedback.
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