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titleAEM

Name

Title

Topics

Brad Cannon

Director

  • Escalations (process below)

    • Email the manager and lead below with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

    • Primary Email Address:
      - Sabrina Deyoe
      - Roxanna Alvarez

    • CC Email Address: Brad Cannon

Sabrina Deyoe

Senior Campaign Coordination Manager

  • Billing issues

  • New sales, cancellations, pauses

  • Processes

  • Firestorm platform

  • Escalations

  • Reporting

Roxanna Alvarez

AEM Team Lead

  • Rep assignments

  • Account status

  • Setups

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titleAdvertising (SEM)

Name

Title

Topics

Adam Jones

Director

  • Escalations (process below)

    • Email the leads below with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

    • Primary Email Address:
      - Emelie Augustine
      - Liselle Hall

    • CC Email Address: Adam Jones

(blue star) Emelie Augustine

(blue star) Liselle Hall

SEM Team Lead

  • New sales, cancellations, pauses

  • Budget adjustments

  • Meta & Google advertising

  • Processes

  • Fluency platform

  • Reporting

  • Rep assignments

  • Account status

Trenika Stevens

TDA Specialist

  • All TDA topics

Joshua Barrientos

Fulfillment Specialist

  • Facebook outreach and access

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titleSEO

Name

Title

Topics

Lance Shroyer

Grant Gooch

Director

SEO Manager

  • Escalations (process below)

    • Email the leads below with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

    • Primary Email Address:
      - Mia Lupo
      - Katie Hill

    • CC Email Address: Lance Shroyer

(blue star) (blue star) Katie Hill

SEO Team Lead

  • New sales, cancellations, pauses

  • SEO processes

  • Rep assignments

  • Account status

Amanda KelnerReina Underwood

Content Writing Team Lead

  • All things content except publishing

Juniper team
(see Juniper below)

Juniper team

  • Google platforms, setups, reporting, publishing

Joshua Barrientos

Fulfillment Specialist

  • Reputation Management outreach and access.

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titleQA

Name

Title

Topics

Ned Faulhaber

QA Team Lead

  • All QA topics

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titleJuniper (Mexico)

Name

Title

Topics

Gabriel Reyes

Digital Marketing Manager

  • Setup escalations and topics below

Francisco Castro

Fernando Mendez

SEO Team Lead

Operations Specialist

  • Initial SEM and SEO setups:

    • Google Analytics

    • Google Search Console

    • Google Tag Manager

    • Google Ads

    • NinjaCat

    • Yext

    • Grade.us

    • Facebook (Meta) pixel installation

    • Tracking scripts

  • SEM billing (when ads go live)

  • SEO reporting

  • Content posting