Page Comparison

Brad Cannon

Director

• Escalations

Sabrina Deyoe

Senior Campaign Coordination Manager

• Billing issues

• New sales, cancellations, pauses

• Processes

• Firestorm platform

• Escalations

• Reporting

Roxanna Alvarez

AEM Team Lead

• Rep assignments

• Account status

• Setups

Adam Jones

Director

• Escalations (process below)

  • Email the below group with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

  • Primary Email Address: Emelie Augustine

  • Primary Email Address: Liselle Hall

  • CC Email Address: Adam Jones

Emelie Augustine

Liselle Hall

SEM Team Lead

• New sales, cancellations, pauses

• Budget adjustments

• Meta & Google advertising

• Processes

• Fluency platform

• Reporting

• Rep assignments

• Account status

Trenika Stevens

TDA Specialist

• All TDA topics

Joshua Barrientos

Fulfillment Specialist

• Facebook outreach and access

Lance Shroyer

Director

• Escalations

Mia Lupo

Katie Hill

SEO Team Lead

• New sales, cancellations, pauses

• SEO processes

• Rep assignments

• Account status

Amanda Kelner

Content Writing Team Lead

• All things content except publishing

Ned Faulhaber

QA Team Lead

• All QA topics

Gabriel Reyes

Digital Marketing Manager

• Setup escalations and topics below

Fernando Mendez

Operations Specialist

• Initial SEM and SEO setups:

  • Google Analytics

  • Google Search Console

  • Google Tag Manager

  • Google Ads

  • NinjaCat

  • Yext

  • Grade.us

  • Facebook (Meta) pixel installation

  • Tracking scripts

• SEM billing (when ads go live)

• SEO reporting

• Content posting