Page Comparison

Brad Cannon

Director

• Escalations (process below)

  • Email the manager and lead below with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

  • Primary Email Address:
    - Sabrina Deyoe
    - Roxanna Alvarez

  • CC Email Address: Brad Cannon

Sabrina Deyoe

Senior Campaign Coordination Manager

• Billing issues

• New sales, cancellations, pauses

• Processes

• Firestorm platform

• Escalations

• Reporting

Roxanna Alvarez

AEM Team Lead

• Rep assignments

• Account status

• Setups

Adam Jones

Director

• Escalations (process below)

  • Email the leads below group with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

  • Primary Email Address:
    - Emelie Augustine
    Primary Email Address: - Liselle Hall

  • CC Email Address: Adam Jones

Emelie Augustine

Liselle Hall

SEM Team Lead

• New sales, cancellations, pauses

• Budget adjustments

• Meta & Google advertising

• Processes

• Fluency platform

• Reporting

• Rep assignments

• Account status

Trenika Stevens

TDA Specialist

• All TDA topics

Joshua Barrientos

Fulfillment Specialist

• Facebook outreach and access

Lance Shroyer

Director

• Escalations (process below)

  • Email the leads below with “ESCALATION” in the subject line along with the client name. In the body of the email, detail as much as possible what issue is occurring.

  • Primary Email Address:
    - Mia Lupo
    - Katie Hill

  • CC Email Address: Lance Shroyer

Mia Lupo

Katie Hill

SEO Team Lead

• New sales, cancellations, pauses

• SEO processes

• Rep assignments

• Account status

Amanda Kelner

Content Writing Team Lead

• All things content except publishing

Ned Faulhaber

QA Team Lead

• All QA topics

Gabriel Reyes

Digital Marketing Manager

• Setup escalations and topics below

Fernando Mendez

Operations Specialist

• Initial SEM and SEO setups:

  • Google Analytics

  • Google Search Console

  • Google Tag Manager

  • Google Ads

  • NinjaCat

  • Yext

  • Grade.us

  • Facebook (Meta) pixel installation

  • Tracking scripts

• SEM billing (when ads go live)

• SEO reporting

• Content posting