This document is designed to provide a clear and detailed explanation of the expectations for full-time writers on the Dealer Spike and ARI Content Teams. Changes to these expectations will be discussed as a group, approved by a manager, and announced officially before being implemented.
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Expectations
All outlined expectations are in addition to expectations outlined in the LeadVenture Employee Handbook. Any concern not addressed in either location can be discussed with management or HR. Any expectation discussed in this document that contradicts any expectation outlined in the handbook should be brought to the attention of the Content Team Lead.
✔ Monthly Content Completion
All full-time LeadVenture writers are expected to provide content for all their assigned clients by the end of the month. For Dealer Spike writers, this should not come out to more than 105 pieces per month or 25 pieces per week. For ARI writers, this should not come out to more than 132 pieces per month or 30 pieces per week.
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Failure to reach 100% by the indicated 100% day may result in additional coaching.
🤝 Client Assignments
Every LeadVenture writer receives a list of assigned clients they’re responsible for month after month. These assignments are listed in the far right columns on each individual tracker.
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Note: Any clarifying notes about assigned clients should not be entered into column with the other checkboxes. The percentage formula at the top of the column will read the note as an incomplete entry, resulting in a false report of the writer’s completed work. |
🌼 Content Quality
All content must adhere to the LeadVenture Style Guide standards and meet quality expectations as set by the team. Sparse typos and other mistakes are expected, but the number of required edits should not impede the QA team’s ability to complete their work on time. Any writer who struggles with adhering to quality standards may receive additional coaching.
💼 Additional Work
Writers are responsible for more than just typing and these additional tasks take additional time. The very first priority will always be meeting monthly expectations. If any additional assignments or interruptions prevent a writer from meeting their goals, they should speak with the Content Team Lead as soon as possible to communicate their concerns and to form a plan to improve efficiency.
Research, Meetings, and Daily Administrative Tasks
Things like research for content, meetings, and miscellaneous administrative tasks are a known and expected part of the process. They are factored into the daily, weekly, and monthly goals. Writers should always make note of additional distractions, but they should not impact a writer’s ability to reach their goals.
Project Work
Writers may also participate in individual or team projects in an effort to improve the team’s process. This project work must never supersede the priority of daily work without prior approval.
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If a writer is actively participating in a project that is becoming too time consuming, alert the Content Team Lead immediately so appropriate adjustments can be made.
🙋♂️ Attendance
Attendance may affect a writer’s ability to reach their goals. Writers must take their attendance, including planned and unplanned absences, into account when working to reach monthly goals. All planned absences must be communicated to the Team Lead at least two weeks in advance.
If a writer exhibits an attendance problem, regardless of how well they can make up for lost time, it may result in a conversation with management. Refer to the employee handbook for official rules on attendance.
Sick Days/Unplanned PTO
If any writer needs to ask for time off for an illness, an urgent matter, or any other unplanned absence, they must contact the Content Team Lead as soon as possible. If a writer is unable to access work communication platforms outside of work, they should request the Team Lead’s personal phone number, if the Team Lead has not already given it to them. It is appropriate to contact them via text or phone call to call out.
Planned PTO and Team Attendance
Every active team has a limited number of absences that can be granted on a scheduled work day. This prevents each team from having too few writers available to fill content. This only applies to planned absences. Writers are still able to request days off due to illness and other unplanned emergencies, regardless of how many planned absences there are.
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