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If a writer exhibits an attendance problem, regardless of how well they can make up for lost time, it may result in a conversation with management. Refer to the employee handbook for official rules on attendance.
Sick Days/Unplanned PTO
All employees receive a bank of 80 hours of sick pay at the beginning of every year. These hours are refilled at the beginning of every year and do not rollover from the previous yearIf any writer needs to ask for time off for an illness, an urgent matter, or any other unplanned absence, they must contact the Content Team Lead as soon as possible. If a writer is unable to access work communication platforms outside of work, they should request the Team Lead’s personal phone number, if the Team Lead has not already given it to them. It is appropriate to contact them via text or phone call to call out.
Planned PTO and Team Attendance
Every active team has a limited number of absences that can be granted on a scheduled work day. This prevents each team from having too few writers available to fill content. This only applies to planned absences. Writers are still able to request days off due to illness and other unplanned emergencies, regardless of how many planned absences there are.
Dealer Spike Writers (Western Hemisphere) - Only 2 writers can be scheduled to be out at any given time.
Dealer Spike Writers (India) - Only 1 writer can be scheduled to be out at any given time.
ARI Writers - Only 1 writer can be scheduled to be out at any given time.
Requests that violate these expectations will be rejected unless otherwise discussed with the team lead.
In the event that one team does not have enough writers to cover requests for a scheduled work day, writers from other teams may be asked to cover another team’s work temporarily.
To know if a day is eligible for a writer to request off, refer to the shared DigMS Creative Teams calendar in Outlook. Contact the Content Team Lead to gain access to this calendar.
👵 Senior Writer Expectations
All content writers promoted to a Senior Writer position may also have the following responsibilities:
VIP Clients
All VIP clients are assigned to Senior Writers. This may include clients with large accounts, clients who have worked with LeadVenture for an extended period of time, and clients with unique inventory.
All day-to-day expectations are the same with VIP clients as they are with all other clients, though writers may need to be more involved in planning content for these clients and work more closely with the assigned SEO rep.
Subject Matter Expert Reference
Senior Writers are expected to use their knowledge of the process and the work to answer questions from the team, either when presented in team chats or in private messages. Any questions that cannot be answered by the Senior Writers should be forwarded to the Team Lead.
Acting Team Lead
On work days when the Team Lead is out of office, the Senior Writers are expected to act as the Team Lead, answering questions when appropriate and making executive decisions on behalf of the Team Lead if necessary.
Senior Writers should also be prepared to reach out to the Team Lead in the event of an emergency and brief the Team Lead when they return on any major, pertinent developments.
Enthusiastic Participation
Senior Writers are expected to set a good example for the rest of the team. They should partake in content discussions, offer new ideas, perform independent research, and provide a welcoming environment for all other writers. They may also be asked to participate in beta projects, help with new employee training, and any other unique tasks not normally required of the other writers.
‼ Failure to Meet Expectations
If a writer is unable to meet their final goals, the resulting consequences will depend on the severity and consistency of the problem.
Note that any writer who is aware they won’t reach their goals should be in contact with their team lead before the end of the month to discuss possible solutions.
First Time Offense
If a writer falls short for the first time, the Content Team Lead will reach out to the writer for a one-on-one to discuss the situation, what obstacles prevented them from achieving expectations, and how things can improve. Assuming the situation improves, no further action is needed.
Repeated Offenses
If the issue continues with no sign of improvement it may result in more serious discussions with team leads and management. A performance improvement plan may be formed to make it possible for the writer to meet expectations.
Continued concerns may lead to disciplinary action, including formal warnings and even termination.