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This guide will walk you through all the necessary information for understanding the processes and procedures behind the flow of the First Month Tasks board. We will cover a range of topics, such as where the cards come from, when they should be created, what the lists mean, and the process for moving cards all the way to completion.

FMT Board Links:

Card Creation:

  • Summary

  • Who is responsible

  • Where are sales recorded

  • How are those sales translated to Trello cards

  • How soon after a sale do you create a card

  • Which template to use

  • What information is needed and why

  • Label usage

  • How to handle multiple services at the same time?

    • Follow up with Lance

    • Could we duplicate the card for each service after the initial setup is completed?

List Purposes:

  • What is each list used for (Which of these could we get rid of or standardize? Could we add any additional that could be used for reporting?):

    • New Contract - Could this be renamed templates?

    • Initial Setup Tasks

    • SEO Setup

    • Yext Setup Tasks

    • Marketing Automation Setup

    • SEM Setup

    • Reputation Management Standalone

    • TDA Setup

    • QA

    • Issues

    • Done

    • L5 Multi-location clients done

    • L5 Verified Clients

    • L5 Issues after verification

  • Related boards for each list if it exists - Example: RepMan and Directory boards for SEO Setup

  • Special Status Lists

    • Who is responsible for checking and solution-ing?

    • Could these be assigned? Could pull reporting based on this.

  • When to transition from each list to the next

  • How do cards exit the board?

Timelines:

  • How long should a card live on each list

    • Are there exceptions to the rule?

    • What is the capacity of the ask?

      • How long does each task take?

      • What is the cumulative time for each part of the process?

      • Are individuals responsible for completing the setup for different services?

      • Could we put time estimates on the tasks?

  • Due Dates?

    • Could help with backlog reporting if we can pull a list of all cards past their due date

Additional Thoughts For Improvement:

  • Could we merge the two boards with separate setup lists in the template specific to each brand?

  • Power-ups to add functionality to the cards

    • 2-Way Board Sync and Mirroring? - Could be used for Reputation Management requests and reduce the # of cards we’re using

    • Dash Cards - Allow you to make counter cards that display the number of cards that meet certain criteria. (i.e. cards that are overdue on this board)

    • Amazing Fields - Allows you to add additional fields that essentially create relational databases and dropdown menus that would allow for better filtering and reporting