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This SOP is a work in progress. If you notice anything that is out of date, could be more clear, or could be more efficient please update the SOP or add a comment to start a conversation.

Purpose

Quality Assurance (QA) corrections are done to ensure that we are delivering high-value, errorless work to our clients. Doing so creates credibility and a good user experience for our sites.

Procedure

Inputs:

  • You’ve done a daily check for outstanding QA corrections

  • You see a “.5” or a “1” in the QA Completed column

 Step 1: Open client's Trello card

First, we need to open our QA Trello board!

😺 ARI

🔥 Dealer Spike

  • Open the DS SEO Work & QA Board (needed)

  • Look for the column with your name listed at the top.

  • Scroll through your client cards to find the client in need of corrections.

Helpful hint: Or you can jump directly to the client card by using “cltrl + f” to search for the client’s name and go directly to their card.

 Step 2: Review QA labels and make relevant corrections

Here are the scenarios you’ll see on your cards, and what to do when you see them:

1. QA Complete label and a Due Date

  • Corrections needed.

    • Make any changes noted by QA

    • After making corrections, check the Due Date box.

    • The Due Date box should now have a green “complete” label.

2. QA Complete label and All Good label

  • No corrections needed.

    • Good to go; no action needed.

3. Re-Submit label and a Due Date

  • Corrections needed and the card must be re-submitted for further QA. After making corrections:

    • Check the Due Date box

    • Move the card to the QA Resubmissions column

4. Juniper label and a QA Complete or Re-Submit label

  • Corrections needed by Wilsonville rep and Juniper rep. After making corrections:

    • Move the card to the Juniper column. (Do NOT check the Due Date box)

 Step 3: Mark QA corrections as done

Now we’re going to mark off this task as complete.

😺 ARI

🔥 Dealer Spike

  • Go back to DS SEO Work & QA Board (needed)

  • Add a “1” in the QA Corrections Completed column.

Outputs:

  • QA corrections are complete.

  • The monthly sheet is marked off with a “1” for this customer.

FAQs

 What does ".5" mean in the QA Completed column?

  • “.5” in the QA Completed column means that the SEO rep's onsite optimization QA is complete, and the QA team just hasn't gotten anything from Juniper. Reps can still perform corrections just as if the column was marked with a “1”