How do I change the status of an order?

You can stay on top of your Command Center order management, as well as send order updates to your customers, by updating the status of your orders from the point of entry until final fulfillment.

Update the Status of an Order

 

  1. Within the Command Center, navigate to the main Orders page.


     

  2. From the Order List page, navigate to the order that you wish to edit.  If the order does not display in the orders table, use the Search Orders and/or Advanced Search functions to locate it.



  3. One you have found the order that you wish to edit, click View Details.



  4. On the View Order page, click Edit Order.



  5. Use the dropdown menu to select the corresponding status type that applies to your order.



  6. Once you've updated the order status, scroll down to the bottom of the same page to find the Save button. Note the Send Automatic Update Email check box. When checked, the customer who placed the order will receive an automatic email notification that details the changes you've made to the order. If you do not wish to have such a notification emailed to the customer, uncheck the box.

    To save your changes, click Save.



 

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