About: Kickbacks

Defining Kickbacks

A kickback occurs when a content writer is unable to complete the content request with the information provided and needs additional information from the rep.

How it Works:

  1. The content writer encounters a content request they cannot complete.

  2. The content writer sends the content request back to the SEO rep and explains what they need from the rep in order to complete the request..

  3. The SEO rep must add the requested information, then send the content request back to the content team.

  4. Then, the content team can complete the request and send it on down the pipeline.


Overview of Kickbacks

IS Official Kickback,

Writers Should Kickback

It is not the responsibility of the writers to verify that a rep’s request is a keyword that a dealer sells. You do not need to spend time scouring the dealer’s website to confirm they sell the given product.

 

However, if you stumble upon this, kickback the request so the rep can make a request for something the dealer does sell. Be sure to also tag Reina - she reports those kickbacks to Erica because they are…pretty egregious and should not be happening.

 

Please tag Maria Leyva and Daniel Pina.

Gabe has been fixing these; he’s the general manager of the Juniper team, but Daniel would like to be tagged instead of Gabe.

 

There is no reason a writer should be ever asked to create a second About Us, Service, Parts, or Local page*

 

*Dealers get more than one Local page, but they should only have one Local page per location. For example, only one Portland Local page, one Seattle Local page, etc.

Given the writers need the keyword(s) in order to know what the piece should be about, writers will need to kick this back.

IS NOT Official Kickback,

Writers Should Not Kickback

For example:

  • A pagefooter about a niche boat manufacturer with limited information on their website (making it more time-consuming to hit required word count)

  • An article keyword that has already been covered for the dealer with no remaining Rewrite Index topics left (making it more time-consuming since it requires coming up with a new article topic, researching the topic, and then writing about the topic).

  • An article about motorcycle routes near the dealership’s city (making it more time-consuming given the original research needed to create this topic).

 

 

 

 

IS NOT Official Kickback,

But Writers Can Kickback

 

 


The Process

  1. Open up the Content Piece Fulfillment Task

 

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“Content Piece” Fulfillment Task
  1. Leave a comment in the Fulfillment Task Chatter about the kickback.

 

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  1. Change the queue to DS/ARI SEO Team PF.