About: Kickbacks
Defining Kickbacks
A kickback occurs when a content writer is unable to complete the content request with the information provided and needs additional information from the rep.
How it Works:
The content writer encounters a content request they cannot complete.
The content writer sends the content request back to the SEO rep and explains what they need from the rep in order to complete the request..
The SEO rep must add the requested information, then send the content request back to the content team.
Then, the content team can complete the request and send it on down the pipeline.
Overview of Kickbacks
IS Official Kickback,
Writers Should Kickback
IS NOT Official Kickback,
Writers Should Not Kickback
IS NOT Official Kickback,
But Writers Can Kickback
The Process
Open up the Content Piece Fulfillment Task
Leave a comment in the Fulfillment Task Chatter about the kickback.
Change the queue to DS/ARI SEO Team PF.