Summary	Train Senior Reps on escalation calls. Decrease time spent by Team Leads + Manager on calls. Should have sound bites mastered and be able to get through a full report.
Target release	30 Jun 2023
Priority
Project status
Progress
Brand
Owner	Grant Gooch
Team	Alexis Campbell (Deactivated) Katie Hill
Status Note	07 Jun 2023 This has become more of an ongoing training course, there is another training call with Lance to talk through more clients. However, I think we can call this one done with the caveat that we have more tests to do with the Senior reps.
Key Dates
Resources
Expected impact
Actual impact