How do I configure my website to send web orders to my Ideal dealer management system?

Ideal and ARI have developed a hands-free, automated web orders integration which automatically imports web orders placed on your ARI website into your Ideal business management system. This integration does not support Payments - all Payment Processing for any web orders will still be handled between your ARI Command Center and your selected payment processor.


The following instructions will help you configure your website to automatically send web order information to your Ideal dealer management system. The two major steps to complete this task are:

  1. Create an account inside your Command Center that will be dedicated for use only by your Ideal system.
  2. Enter the account credentials and your website URL into your Ideal business management system. You will need assistance from Ideal to complete this step.

Step-by-Step guide

Create an account dedicated to your Ideal system:

  1. From inside your Command Center, click on Users > Edit Accounts.
  2. Click the Add Account button.
  3. Complete the following fields:
    1. Username: Create a username that matches this format: dealername_ideal. (e.g. arrowheadps_ideal). It is ok to abbreviate your dealer name, as long as you remember the abbreviation.
    2. Password: Create a strong password of at least 8 characters that includes both letters and numbers.
    3. Confirm Password: Enter the password a second time.
      1. Important: Be sure to remember the Username and Password you create, as you will need to input them into your Ideal business management system in later steps. Write them down by hand or copy them into a note file temporarily so you can access them again.
    4. First Name: Enter Ideal in this field.
    5. Last Name: Enter BMS in this field.
    6. Email Address: Enter a unique email address you want to use for this account. It is important to use an email address that you have access to, but not one that is associated to other accounts on your website. The email address you enter here will be used to reset the password on this account in the event that your credentials are lost.
  4. Click the Add Account button at the bottom of this screen to save the new account.
  5. In the upper-right hand corner, click the User drop-down menu and click Logout.
  6. On the login screen, enter your new Username and Password and click Login.
  7. Review and accept the user agreement.
  8. Once you have successfully logged in, you can be assured that your new credentials work properly. 
  9. Important: In the upper-right hand corner, click the User drop-down menu and click Logout. This account should only be used exclusively by your Ideal system from now on.


Enter the new account credentials into your Ideal system:

  1. Please contact Ideal Support via http://www.idealcomputersystems.com/customer-care/submit-support-request. You can submit a web form or contact them directly using the information available on that page.