Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

Dashboard: DS/ARI DigMS Setups & Takedowns

Step 1: Click the Fulfillment Request Name to open the fulfillment request.

TakedownFT3.png

Step 2: Scroll down and note the Order number in the System Information section.

TakedownFT2.png

Step 3: Click the Notes From Sales tab to read the Fulfillment Order Details. Here, find the Order number that matches the one you found in the System Information section.

TakedownFT1.png

Step 4: Depending on the notes, there are two options that will result. Please click through to follow one of the guides below.

True Cancellations mention the following items:

  • Cancellation

  • Partial Cancellation

  • Full Cancellation

False Takedown Requests mention the following items:

  • Upsell

  • Swap/Exchange

  • Upgrade

  • Downgrade

  • Billing

  • Clean-up

  • N/A

  • No labels