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We should never tell the dealer there is nothing we can do about their problem, even if there practically is nothing we can do at the current time/their issues lie in things we cannot fix, like our version of Bootstrap/jQuery, etc. Instead, we want to assure the dealer that their concerns have been noted. We can help them by passing this feedback on to the product/dev team to help them find ways to improve our product across the board. We should always pass this information on to the product team to allow them to prioritize what items should be worked on or improved.
Assistance Expectations
Coming soon! We should:
Make informed recommendations to the dealer about what they can remove from their site
Explain any specific concerns the dealer may have to them
Adjust images that appear on the test that need to be reduced in size/compressed (especially if they are images we uploaded in the process of building the site)
Attempt to make adjustment to page layouts and specific site CSS files as needed to help reduce their size, without removing any necessary content for the site to run
Potentially help reach out to third parties to explain issues we pinpointed with their scripts, if dealer wants to continue using the product
Help the dealer understand why certain choices they have made could be slowing down their site
Help the dealer understand the benefits of cutting down on any additional services they may be utilizing
We should NOT:
Remove third party scripts without dealer permission
Remove page elements or other features without dealer permission
Leave large images in place that need to be adjusted
Insult any third party services
Be unkind or unhelpful in our responses