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1. First open the Jira Board - https://arinet.atlassian.net/jira/software/c/projects/ID/boards/609

2. Make sure you see the IRV Development project on the left side, and then Click the “Create” link in the header.

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Jira Issue Fields - *all required to be filled out*

1. Project = IRV Development (Must always be selected)

2. Issue Type = Support Task (Must always be selected)

3. Description

   1. 4 W’s =

      1. What are all the details of the issue?

      2. Where is this issue happening?

      3. When did the issue start/happen?

      4. Why is this an issue/how is it suppose to work/expectations?

   2. Validation - Has this request been tested, replicated, and validated by a support team member? = Yes or No?

   3. Replication - What were the exact steps that were replicated to produce the issue? = Include an ordered list of steps for how the issue was replicated to produce the issue or how testing was done.

4. Attachment

   1. Screenshots = Full screen shots, then use a highlighter tool to highlight specific issues within the screen shot. Do not just take a screenshot of the issue itself.

5. Start Date = the day you created the issue

6. Due Date = 48 hours from the day you created the issue

7. Reporter = Who is submitting the issue

8. Product Owner = TJ Van Wert

9. Customer =

   1. If the issue for just one dealer, include dealer account name

   2. If the issue happens for up to 3 dealers, create a separate issue for each of the 3 dealers

   3. If the issue happens for more than 3 dealers, create an issue include the InteractRV account name and add in the description for which dealers its happening to.

10. Investment Type =

    1. Support (This should be the default for any support requests to product/dev unless its New Site Redirects then use below)

    2. Customer Onboarding (This is for **NEW SITE** REDIRECTS ONLY)

11. Goal = Churn Reduction (This should never be anything else)

12. Site URL = either the dealers website, specific page on their website, or an iCC page, we need the full URL. You will need to include https://www. with the domain name in this field (JIRA requirement). If it is a dev site, then please put the site into the description so dev team knows which domain whether its a feed issue or anything else so they know exactly which account they will be looking into.

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