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This guide will walk you through all the necessary information for understanding the processes and procedures behind the flow of the First Month Tasks board. We will cover a range of topics, such as where the cards come from, when they should be created, what the lists mean, and the process for moving cards all the way to completion.

What Feeds The Board?

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In the event that the site is not live or if the start date for the service is in the future where we should wait to start setup, you would add the card to the “Waiting” list and assign the correct “waiting status” to the card from the drop-down field. If the reason they are waiting doesn’t align with either of the above-mentioned reasons, you would assign the “Other” waiting status and make a note in the “Waiting Status Info” text field.

Who Owns Card Creation

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How Often Are New Sales Processed Into FMT Cards?

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  • They should be created within 24hrs after the sale closes

Which Card Template Should Be Used for New Sales?

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New Card Creation

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Process:

  1. Using the above template, click the blue “Create Card From Template” button in the top right-hand corner

  2. Replace the card title with the name of the client as it appears in CRM

  3. If the Site is Live– Add the card to the “Initial Setup” list - Cards newly added to this list should have a start date assigned for the day it was created and a due date set for three days out from the day of creation.

    1. If the Site is Not Live – Add the card to the “Waiting” list - Adding cards to this list will require you to fill in some additional information further down about the status and reason a card is in this list.

  4. Fill out the following sales information as part of the card setup:

    1. LablesLabels:

      1. Brand Label – For each client on the FMT board, select the appropriate brand, either .

        1. ARI

        or

        2. Dealerspike

      2. Purchased Services Labels - Make sure to include the correct label for each service that has been purchased as part of the current sale.

        1. Potential Current Services Include:

          1. SEO - Silver Package

          2. SEO 2022- Gold Package

          3. SEO - Platinum Package

          4. SEM - Facebook

          5. SEO - Google

          6. AEM

          7. TDA

          8. Reputation Management Standalone

    2. Dealer Name - The client’s name as it appears in CRM

    3. Dealer Website - Full URL of the site for which work will be completed

    4. Sale Date - The date the sale came through CRM

    5. CRM Account # - Account number for the client

  5. If the site is not live, has a future start date, or is not ready to start for some other reason, you will need to fill out the information in the “Waiting Status Information Section.”:

    1. Waiting Status - This will indicate which of the above-mentioned reasons a card might be in the
      ”Waiting” list

    2. Waiting Reason - *Required for "Other" - If you have selected other from the drop-down, a note about the reasoning is required

  6. Fill Out the Service Specific Information For Each Product Sold:

    1. Reputation Management Options

      1. Reputation Management Type - Declares whether the Reputation management is standalone, part of an SEO Package, or a website package pick.

      2. If Website Pick, Which Component - If it was a website pick, we need to know which component

    2. SEM Options

      1. SEM - Google Budget - How much would the client like to spend on Google SEM?

      2. SEM - Facebook Budget - How much would the client like to spend on Facebook SEM?

    3. AEM Options

      1. AEM Package - Select the level of package purchased for AEM

    4. TDA Options

      1. TDA Budget - How much would the client like to spend on TDA?

  7. Remove Unnecessary Checklists

    1. Delete the checklists that are associated with services that were not included in the sale

      1. This will cut down on the amount of clutter as well as make the checkmark counter more accurate.

  • [Future Update]

    • How to handle multiple services at the same time?

    • Follow up with Lance

    • Could we duplicate the card for each service after the initial setup is completed?

List Purposes:

  • Templates

    What is each list used for (Which of these could we get rid of or standardize? Could we add any additional that could be used for reporting?):

    • New Contract - Could this be renamed templates?

    • Initial Setup Tasks

    • SEO Setup

    • Yext Setup Tasks

    • Marketing Automation Setup

    • SEM Setup

    • Reputation Management Standalone

    • TDA Setup

    • QA

    • Issues

    • DoneThis list is used to house the current templates used for new card creation.

    • Nothing else should ever be on this list.

  • Waiting

    • This list is used to house cards that cannot move forward with the setup because they are either waiting on the site to go live, have a future start date, or have some other reason that would require them to put the setup on hold.

    • All cards in this list should have the “Waiting Status” field filled out

    • If “Waiting Status” is set to other, the “Waiting Reason - *Required for Other” field is required to be filled in with the particular reason.

  • Issues

    • This list is used to house cards that have some sort of roadblock that is preventing setup tasks from moving forward after the process has already started.

    • Fill in the description field for any card in this list that describes the issue in as much detail as possible.

    • Add the lead that is associated with the setup issue to the card to let them know it needs to be addressed and that help is needed.

    • We should try to resolve issues as quickly as possible. If we are unable but have a date when it could be resolved, change the due date to the estimated date.

  • Initial Setup

    • This list is used to house cards that are going through the initial setup phase.

    • The associated checklist includes the following:

  • SEO Setup

  • SEM Setup

  • TDA Setup

  • AEM Setup

  • QA

  • Completed

  • L5 Multi-location clients done

  • L5 Verified Clients

  • L5 Issues after verification

  • Related boards for each list if it exists - Example: RepMan and Directory boards for SEO Setup

  • Special Status Lists

    • Who is responsible for checking and solution-ing?

    • Could these be assigned? Could pull reporting based on this.

  • When to transition from each list to the next

  • How do cards exit the board?

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